logigame Frequently Asked Questions

Creating a logigame account takes under three minutes. Click the Register button on the homepage, enter your full legal name, Philippine mobile number or email address, date of birth, and a secure password. You'll receive a verification code via SMS or email to confirm your account. Once verified, your logigame account is active and you can explore the platform immediately, though KYC verification is required before your first withdrawal.

The minimum age to register and play on logigame is 21 years old. This is a strict PAGCOR regulatory requirement for all licensed online casino operators in the Philippines — not just a logigame policy. All accounts are subject to mandatory identity verification to confirm age compliance. Any account found to belong to someone under 21 will be immediately suspended and all funds forfeited.

logigame accepts any valid Philippine government-issued photo ID for KYC: PhilSys National ID, UMID, passport, driver's license, or voter's ID. You'll also need to submit a selfie or live photo for facial comparison and a proof of address (utility bill or bank statement dated within the last 90 days). KYC is required before your first withdrawal and is processed within one to two business days.

On the logigame login page, click the 'Forgot Password' link. Enter the email address or mobile number registered to your account. You'll receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered contact details, reach out to logigame's 24/7 live chat support to recover your account through identity verification.

No. logigame strictly enforces a one-account-per-person policy. Creating multiple accounts — even under different names, email addresses, or mobile numbers — is a violation of logigame's Terms and Conditions. Duplicate accounts will be suspended and any balances forfeited. If you've accidentally created two accounts, contact live chat support immediately to resolve the situation before it leads to a permanent ban.

To permanently close your logigame account, contact the support team via 24/7 live chat and request account closure. Before closure, withdraw any remaining balance to your registered payment method. logigame will process the closure request after confirming your identity. Note that permanent closure is different from self-exclusion — if your reason for closing is problem gambling, consider requesting self-exclusion through the Responsible Gaming tools instead.

GCash deposits on logigame are processed instantly in most cases. Once you confirm the payment in your GCash app and the transaction is verified, the funds appear in your logigame wallet within seconds. Occasionally during peak hours or if GCash is undergoing maintenance, there may be a brief delay of two to five minutes. If your deposit hasn't appeared after ten minutes, contact logigame live chat with your GCash transaction reference number.

The minimum deposit on logigame is ₱100 (Philippine Peso 100) regardless of the payment method used — GCash, Maya, BPI, BDO, Metrobank, or other accepted channels. There is no maximum deposit limit for standard accounts, though high-volume deposits may trigger logigame's standard AML review process as required by PAGCOR and the Anti-Money Laundering Council.

Bank transfer withdrawals from logigame to BDO, BPI, or Metrobank are typically processed within 24 hours on business days. Withdrawals submitted over weekends or Philippine public holidays may take an additional business day. GCash and Maya withdrawals are faster — usually completed within 15 to 30 minutes. All withdrawals require completed KYC verification and must be made to a payment method registered in your own name.

logigame does not charge withdrawal fees for standard transactions. However, your bank or e-wallet provider (GCash, Maya, BPI, BDO) may apply their own transfer or receiving fees — those are outside logigame's control. For USDT TRC20 crypto withdrawals, network transaction fees apply and are displayed before you confirm. logigame will always show you the exact amount you'll receive before you finalise a withdrawal.

Yes, but bonus winnings become withdrawable only after you meet the wagering requirement attached to that specific bonus. For example, a welcome bonus may carry a 20x wagering requirement — meaning you need to wager the bonus amount 20 times before the resulting winnings can be withdrawn. The wagering progress and remaining requirement for each active bonus are visible in your logigame account under the Bonuses section.

logigame accepts GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, 7-Eleven CLiQQ, USDT TRC20, and Coins.ph for both deposits and withdrawals. This covers most Filipino players' preferred digital wallets, major banks, and convenience store payment options. logigame regularly reviews its payment options to add new methods — check the Banking section of your account for the most current list.

logigame offers a full range of online casino games including JILI slots, PG Soft and Pragmatic Play video slots, live dealer baccarat, blackjack, roulette and sic bo, online bingo, sports betting (covering PBA, NBA, UFC, and boxing), and e-sabong. The game library is regularly updated with new releases. The full catalogue is accessible on mobile and desktop without needing to download an app.

No, logigame games are not rigged. All RNG-based slots and table games use certified Random Number Generator technology that is independently audited to PAGCOR's technical standards. RTP (Return to Player) percentages are set by game providers and verified by third-party auditors. Live casino games use real cards and wheels streamed from certified studios. logigame has no ability to alter game outcomes — all results are determined by the certified RNG or live dealing process.

Yes. logigame is fully optimised for mobile play on both Android and iOS devices through the mobile browser — no app download is required. The platform uses responsive design that adapts to your screen size automatically. All games, including live casino streams and slots, run smoothly on modern smartphones. If your mobile browser supports HTML5, you can play the full logigame catalogue on your device right now.

JILI slot games on logigame carry RTP rates that vary by title, typically ranging from 96% to 98% as published by JILI Games. RTP is a theoretical long-term percentage and does not guarantee specific results per session — slots are games of chance. The RTP for each JILI title is disclosed in the game's information panel. logigame does not modify the RTP settings set by JILI — all rates reflect the provider's certified configurations.

Yes. logigame's sportsbook covers PBA (Philippine Basketball Association) games alongside NBA, UFC, boxing, and other major international leagues. You can bet on game winners, handicaps, totals (over/under), and live in-play markets during active PBA games. Odds are updated in real time. Philippine sports bettors can access PBA markets year-round across the Commissioner's Cup, Philippine Cup, and Governors' Cup conferences.

logigame offers a welcome bonus to new players upon their first qualifying deposit. The specific bonus amount, match percentage, and terms (including wagering requirements and eligible games) are detailed on the Promotions page of your logigame account. Bonus offers are subject to change — always read the current promotion terms before depositing. You must be a verified account holder aged 21 or above to be eligible for any logigame bonus.

A wagering requirement (also called a playthrough requirement) means you must bet the bonus amount a specified number of times before the resulting winnings can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing bonus-derived winnings. Different games contribute differently to wagering progress — slots typically contribute 100%, while live casino games may contribute less. Check each promotion's specific terms in your logigame account.

Yes, logigame operates a loyalty rewards program where players accumulate points through real-money wagering. Points can be redeemed for bonus credits or other rewards. Higher activity levels unlock VIP tiers with benefits such as dedicated account managers, faster withdrawal processing, higher betting limits, and exclusive promotions. Details of the current loyalty program structure are available in your logigame account under the Rewards section.

Yes. You can manage your marketing preferences in your logigame account settings under Notifications and Privacy. Unsubscribe from promotional emails by clicking the unsubscribe link in any logigame marketing email. To stop SMS promotions, update your preferences in-account or contact live chat. Note that opting out of promotions does not affect important account communications such as deposit confirmations, withdrawal notifications, or security alerts.

Yes. logigame operates under a PAGCOR (Philippine Amusement and Gaming Corporation) license, which is the regulatory authority for all legal online casino operations in the Philippines. PAGCOR licensing means logigame is required to meet strict standards for player fund protection, fair game certification, anti-money laundering compliance, and responsible gaming. License details are available on the logigame About Us page.

Log into your logigame account and go to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately. Requests to increase a previously set limit are subject to a mandatory cooling-off period to prevent impulsive decisions. This feature is free and available to all logigame players — logigame strongly encourages everyone to use it.

Self-exclusion on logigame is available in Account Settings under Responsible Gaming. Choose a temporary break of 7 days, 30 days, 90 days, or 6 months — or request permanent exclusion. The exclusion takes effect immediately upon confirmation: your account is suspended and you cannot log in, deposit, or play for the duration. You can also request self-exclusion directly through logigame's 24/7 live chat if you prefer not to navigate the settings yourself.

If gambling is causing stress, financial difficulty, or relationship problems, take action now — not later. logigame's Responsible Gaming tools (self-exclusion, deposit limits, session timers) are available instantly in your account settings. Contact logigame's 24/7 live chat support to request immediate account suspension. In the Philippines, Gamblers Anonymous operates peer support groups in Manila, Cebu, and Davao. The DOH mental health hotline also provides referrals for problem gambling support. You do not have to handle this alone.

The fastest way to reach logigame support is via the 24/7 live chat available directly in the platform — no waiting on hold, no queues during off-hours. A real support agent is available any time of day or night, Philippine Standard Time. For non-urgent matters, you can also email the logigame support team at [email protected]. When contacting support, have your registered username or account email ready to speed up verification.